FAQs

1. HOW DO I KNOW IF MY ORDER WAS PLACED SUCCESSFULLY?

Once your order has been placed successfully, you will immediately receive an order confirmation email with an order number. Your order gets processed this way. If you fail to receive the order confirmation e-mail due to any technical issue, kindly connect with our customer support team and we'll help you out.

2. CAN I CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

You may cancel your order by connecting with our support team at support@ergopillo.com Every product producing from our warehouse passes through in-depth Quality Tests to ensure its standard quality; it costs us time as well as resources to build a successful product.If the order has already been processed you cannot cancel the order. However the product can be replaced within 30 days from the date of purchase.

3. DO YOU OFFER COUPONS OR DISCOUNTS?

For special coupons and discounts, you may please subscribe to our newsletter. You will get notified when we have special offers available.

4. WHAT IS THE SHIPPING COST?

We always provide our customers with free shipping option, however we also give them opportunity to opt in for other priority and expedited shipping options.  You can check more details on shipping and delivery here.

5. WHEN WILL I RECEIVE MY PACKAGE?

Find the latest information on shipping and delivery on our shipping and delivery details page.

6. WHAT HAPPENS IF I ENTERED AN INVALID ADDRESS OR MISTAKENLY ENTERED THE WRONG ADDRESS/PHONE NUMBER? 

You should immediately get in touch with our dedicated 24x7 customer support team via support@ergopillo.com within 2 days before we ship your product from our warehouse.

Note that The customer is ultimately responsible for payment to reship the item(s).

7. DO YOU ACCEPT RETURNS?

If the product delivered has any defects, we are extremely happy to assist you with the returns through our 30 day money back guarantee policy.Not satisfied with FAQs? Why not reaching out to us now?

You can drop a line at support@ergopillo.com.